Privacy Policy

Seafood Factory Privacy Policy

Last updated: January 8, 2025

This Privacy Policy describes how SEAFOOD FACTORY FOR FOOD SUPPLIES (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://seafoodfactory.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details such as your name, address, phone number, email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information such as your username, password, and security questions.
• Shopping information such as the items you view, put in your cart, or add to your wishlist.
• Customer support information such as the details you choose to include in communications with us (e.g., when sending a message through the Services).

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

• Providing Products and Services: We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.
• Communicating with You: We use your personal information to provide customer support and improve our Services.

Like many websites, we use Cookies on our Site. We use Cookies to improve our Site and Services, to remember your preferences, run analytics, and better understand user interaction. For specific information about the Cookies that we use, see Shopify’s Cookie Policy.

You can set your browser to remove or reject Cookies, but keep in mind that removing or blocking Cookies may negatively impact your user experience and cause some features and functionality of the Services to stop working.

We may disclose your personal information to third parties for legitimate purposes, such as:

• With vendors or third parties: These parties may perform services on our behalf, such as IT management, payment processing, data analytics, customer support, fulfillment, and shipping.
• For business and marketing partners: We may share your information with our business and marketing partners, including Shopify, to provide services and advertise to you.
• With affiliates or within our corporate group: This is done to run our business and fulfill our legitimate interests.
• In business transactions or legal obligations: We may share your information in connection with a merger, sale, bankruptcy, or to comply with legal obligations.

The Services may allow you to post product reviews or other content. This content will be public and accessible by anyone. We do not control who will access the information you choose to make public and cannot ensure that others will respect your privacy or keep your content secure.

Our Site may provide links to third-party websites or platforms. If you visit these sites, please review their privacy policies, as we are not responsible for their practices or content.

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and you believe your child has provided us with their personal information, you may contact us to request its deletion.

No security measures are perfect or impenetrable. We recommend that you avoid sending sensitive or confidential information through unsecure channels. The duration of retention of your personal information depends on factors like whether we need it to maintain your account or provide services.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to your personal information.
• Right to Delete: You may request that we delete personal information we hold about you.
• Right to Correct: You may request that we correct inaccurate information.
• Right to Portability: You may request a copy of your information and ask for it to be transferred to another party.
• Right to Opt-Out of Sale or Sharing: You may opt out of the "sale" or "sharing" of your personal information for targeted advertising purposes.

If you have complaints about how we process your personal information, please contact us. If you're not satisfied with our response, you may lodge a complaint with your local data protection authority.

Please note that we may transfer, store, and process your personal information outside of your country of residence, including in the United States.

If you have questions about our privacy practices or wish to exercise any of your rights, please contact us at:
Email: Support@seafoodfactory.com

Website: https://seafoodfactory.com/pages/contact-us

Address: 20 Ammar Ibn Yasser, Heliopolis, Cairo, C, 11736, Egypt